Below you'll find a list of the most frequently asked questions about our products that we receive. We hope that you find what you are looking for but if not, please drop us a line: onlineteam@fakebake.co.uk
Is Fake Bake suitable for everyone?
Our self tanning products are recommended by dermatologists. However, if you have sensitive skin or questions about using our self tanning products, we recommend that you test the product on a small area of your body. Let is set for a few hours and discontinue use if signs of irritation or rash appears. Common sense dictates to avoid contact with the eyes, its for external use only so do not swallow and of course, keep out of reach of children.
Is Fake Bake safe to use in pregnancy?
Fake Bake only comes in to contact with the upper most layers of the epidermis (skin) and does not penetrate into the blood stream whatsoever, therefore, yes it is safe to use during pregnancy. However we would also have you take note, that you should always perform the patch test to check for sensitivity as when you are pregnant, your hair and skin may not behave the way it used to and you may find that you are sensitive to products you used when you were not pregnant.
How long does Fake Bake cream take to dry?
Because the level of moisture in each skin type varies, drying time will also vary slightly. In general, we have found that 20 minutes is sufficient time for the cream product to dry. Many choose to apply the product several hours before going to bed to ensure that the product has dried completely. If you are using the mousse or the Extreme Gel however, you'll find that these products dry within seconds so you do need to owkr faster when applying those ones.
How long does Fake Bake last?
This is one of our favorite questions! We boast that our product needs to be applied on the average of only once or twice a week. Of course, you will determine your own maintenance schedule. Remember, you are in control, you can deepen your tan simply by applying more coats of the product.
Can I use Fake Bake in the sun or with sunbeds?
In our marketing research we discovered that the use of our product with the sun or with a sun bed actually accelerates the tanning process. Stimulating the dark pigment of the skin, known as Melanin, accelerates any form of sun tanning. Those who wish to combine our product with an additional sun tanning regimen will see quicker and more satisfying results than ever before. For this reason, many Suntan Salons carry our products to use with sun beds as a Melanin Accelerator to promote tanning. Our product is also ideal for those who cover their face during tanning or who have trouble tanning the sides of their bodies or other problem areas. NOTE: We do recommend the use of SPF or sun block when engaging in any form of sun tanning.
Does Fake Bake contain sunscreens or SPF?
Our laboratory specialists recommended that we did not add any of the above to our product. So many of our customers want different degrees of sunscreens or sun blocks that it would be impossible to satisfy all of them. We recommend that you use the sunscreen best suited to your skin type.
Does Fake Bake use animal testing?
No. We use no animal testing because our product contains no harmful ingredients that would have required extensive animal testing.
My order hasn't arrived, what do I do?
We send out all orders via Royal Mail Recorded delivery and this means that a signature will be required upon receiving your order - this is not to be confused with Special Delivery which is a next day service. Royal Mail can incur delays for reasons totally outwith our control but if you still have not received your order after seven working days, please get in contact with us and we'll request a trace on your parcel.
Meanwhile, also check with your local delivery office to see if they have your order on hand. Royal Mail are supposed to leave you a card with instructions if they have tried to deliver and been unable to as no-one was available to sign for the package. Sometimes this happens and sometimes, not. They will only keep your package on hand for seven days after which it is returned to us. It's worth checking.
After 15 days, Royal Mail will classify the package as lost and we can claim Royal Mail for compensation. We will either refund or replace your order, which ever you prefer.
Royal Mail report a 98% success rate with Recorded Delivery and over the past five years we've found their track record to be pretty good but sometimes, things can go wrong and it's as frustrating for us as it is for you. Thankfully, it is a rare occurance though.
So if your order hasn't yet turned up, please assume that it has indeed been despatched, we try to get orders out of here as fast as humanly possible as we do not like backlogs and we'll work into the wee hours if necessary to clear them. But if you are concerned, please drop us a line to; onlineteam(AT)fakebake.co.uk and we'll do our best to resolve the issue.
